service & maintenance
AnetiCare
Our annual, pre-planned and manufacturer-backed service plan delivering value for money and minimal downtime
Product knowledge combined with customer care
Our expert Field Engineers are supported by our Service Department with dedicated staff and state-of-the-art IT systems to manage our database, keep detailed customer records, organise component stock and plan our engineers’ schedules.
Packages to suit every budget
Whichever you choose, you can be confident that we hold spare parts in stock and our nationwide team of qualified Field Engineers has the skills and expertise to service all of our systems on-site, ensuring minimum downtime for your hospital or clinic.
Prevent Premium
0-9
y/old
- For products up to 9 years old
- Annual pre-planned service
- Cost of replacement parts
- Free call-outs all year round
AnetiCare Features
Prevent
Prevent Premium
Preventative maintenance and calibration
Included with Prevent
Included with Prevent Premium
On-site service and repair
Included with Prevent
Included with Prevent Premium
Safety health check
Included with Prevent
Included with Prevent Premium
Original manufacturer components
Included with Prevent
Included with Prevent Premium
Discounted components*
Included with Prevent
Included with Prevent Premium
Technical support hotline
Included with Prevent
Included with Prevent Premium
Fully documented traceability of equipment
Included with Prevent
Included with Prevent Premium
End-of-life assessment reports
Not included with Prevent
Included with Prevent Premium
Unlimited breakdown call-outs
Not included with Prevent
Included with Prevent Premium
Upgraded components refit
Not included with Prevent
Included with Prevent Premium
Certified end-user training
Not included with Prevent
Included with Prevent Premium
Availability of loan equipment*
Not included with Prevent
Included with Prevent Premium
Discounted rate for components for Prevent - 25% and Prevent Premium - 100%.