service & maintenance

AnetiCare

Our annual, pre-planned and manufacturer-backed service plan delivering value for money and minimal downtime

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customer service

Product knowledge combined with customer care

Our expert Field Engineers are supported by our Service Department with dedicated staff and state-of-the-art IT systems to manage our database, keep detailed customer records, organise component stock and plan our engineers’ schedules.

Preventative maintenance

We offer a variety of preventative and service packages to suit all your maintenance needs

On-site service and repair

Our skilled engineers will arrive on-site at your earliest convenience to carry out maintenance work and repairs

Safety health check

We carry out an in-depth safety health check to ensure your product is working at it's best performance

Original, discounted parts

We only use original 'genuine' parts at a competitive price to ensure we maintain the highest quality standard

MRHA and CQC compliant

We are fully compliant with Managing Medical Devices (MRHA) and CQC exacting standards

Technical support hotline

Our Technical Support Team are available via phone or email to assist you with any queries

Traceable equipment

Individually serial numbered to allow traceability for clients and Anetic as the manufacturer throughout its life cycle

End-of-life reports

As a responsible manufacturer, we offer free end-of-life assessment reports for your product

aneticare packages

Packages to suit every budget

Whichever you choose, you can be confident that we hold spare parts in stock and our nationwide team of qualified Field Engineers has the skills and expertise to service all of our systems on-site, ensuring minimum downtime for your hospital or clinic.

Plus Plus

Prevent

10+

y/old

Request a quote
  • For products over 10 years old
  • Annual pre-planned service
Plus

Prevent Premium

0-9

y/old

Request a quote
  • For products up to 9 years old
  • Annual pre-planned service
  • Cost of replacement parts
  • Free call-outs all year round

AnetiCare Features

Prevent

Prevent Premium

Preventative maintenance and calibration
Included with Prevent
Included with Prevent Premium
On-site service and repair
Included with Prevent
Included with Prevent Premium
Safety health check
Included with Prevent
Included with Prevent Premium
Original manufacturer components
Included with Prevent
Included with Prevent Premium
Discounted components*
Included with Prevent
Included with Prevent Premium
Technical support hotline
Included with Prevent
Included with Prevent Premium
Fully documented traceability of equipment
Included with Prevent
Included with Prevent Premium
End-of-life assessment reports
Not included with Prevent
Included with Prevent Premium
Unlimited breakdown call-outs
Not included with Prevent
Included with Prevent Premium
Upgraded components refit
Not included with Prevent
Included with Prevent Premium
Certified end-user training
Not included with Prevent
Included with Prevent Premium
Availability of loan equipment*
Not included with Prevent
Included with Prevent Premium
*Discounted rate for components for Prevent - 25% and Prevent Premium - 100%.
FAQ's

Have a question?

Have a question?

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