Service Coordinator

Job openings

Role overview

Salary Range

£26,000-£32,000

Location

Baildon, UK

Working Hours

Mon - Thu — 8:30am - 5pm / Fri — 8:30am - 4:30pm

Post Holder

N/A

Responsible To:

Sales & Service Manager

Reports

Service Team Leader

Job purpose

To provide the first point of contact with clients, interacting with Regional Account Managers to handle post-sales maintenance scheduling requirements and fault logging.

Key Responsibilities

Key responsibilities include, but are not limited to:

  • Working within the requirements of the company's quality management system - at all times
  • Processing the scheduling administrative work of the department as instructed in an efficient and timely manner
  • Ensure a polite, courteous and efficient telephone service is provided as a point of contact within the company.

Knowledge, Skills and Experience

  • Strong maintenance / scheduling administration skills with ability to use a range of PC software applicable to the role
  • Professional with excellent interpersonal skills and telephone manner
  • Self-motivated to deliver excellent customer service
  • Sound planning and organisation skills
  • Excellent attention to detail
  • Team player with passion and drive
  • Capable of using own initiative
  • Experience of working in a demanding fast-paced environment
  • Ability to prioritise workload
  • Technical know-how and strong problem solving skills
  • Experience working within the engineering / maintenance sectors is preferred

Tasks

  • Process contracts through to invoice as directed by the team leader
  • Process invoices based on the work done by engineers as received via the Drop Box
  • Process new incoming faults
  • Report major fault issues immediately to the Team Leader / Sales & Service Manager
  • Progress existing faults
  • Booking in engineer visits - reviewing diaries and assigning dates, ensuring engineers have a full days work where possible
  • Run reports for outstanding work for each engineer as directed
  • Process technical loans to cover equipment removed for repair
  • Ensure all loan equipment has been recovered
  • Review and resolve any client issues, liaising with the Team Leader / Sales & Service Manager where necessary
  • Provide support to customer queries
  • Support management team in any other tasks as required

Ready to join us?

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For all future staff

General

The company requires all staff to be flexible in their approach and may ask any member of staff to assist with any task the Managers / Directors feel is suitable. The job description is a guide only to the typical functions of the role. Actual tasks and responsibilities may differ from the job description and other duties may be assigned to you and / or duties in the job description may be assigned elsewhere.

Health and Safety

All staff are responsible for making sure they comply with the company Health and Safety polices as set out in the Employee Handbook.

All staff must demonstrate correct Health and Safety behaviours and take personal ownership of and show commitment to the effective implementation of Health and Safety Policies throughout the company.

All Staff must ensure they inform the Management team of any Health and Safety concerns and risks they have identified and must actively intervene to prevent injury to others. All staff must ensure they do not act in any manner to cause a risk to themselves, others or property.